Careers

Job Title: Customer Service Representative

Job Overview:
We are seeking a dedicated and friendly Customer Service Representative to join our team. The successful candidate will be responsible for answering incoming phone calls, assisting customers with inquiries, processing basic word documents, and handling simple math-related tasks. The ideal candidate will be bilingual (preferred) and possess general familiarity with Microsoft Office products.
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Responsibilities:‍

• Answer and direct incoming phone calls professionally and courteously.
• Provide accurate information to customers regarding products, services, and policies.
• Assist customers with general inquiries and resolve issues promptly.
• Perform basic word processing tasks, such as creating and editing documents.
• Handle basic math calculations as needed.
• Utilize Microsoft Office products (Word, Excel, Outlook) to support daily tasks.
• Document customer interactions and maintain accurate records in the system.
• Support other team members with various administrative tasks as needed.

Qualifications:‍

• High school diploma or equivalent.
• Bilingual in English and [preferred second language] (preferred but not required).
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills.
• Basic math skills and the ability to handle simple calculations.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

‍Preferred Skills:‍

• Prior experience in a customer service role.
• Familiarity with other office equipment, such as printers, copiers, and fax machines.

Job Title: Utility Field Technician

Job Overview:
We are looking for a reliable and hardworking Utility Field Technician to join our team. The successful candidate will be responsible for reading water meters, making minor pipe repairs, and ensuring proper maintenance of utility systems. The role requires physical stamina to carry equipment weighing between 40-80 lbs and the ability to work effectively with office staff and other team members. The ideal candidate will be bilingual (preferred), possess a valid driver’s license, and be available for on-call assignments as needed.
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Responsibilities:‍

• Accurately read and record water meter data.
• Perform minor repairs and maintenance on pipes and utility systems.
• Carry equipment weighing between 40-80 lbs to and from job sites.
• Respond to service calls and on-call assignments as required.
• Cooperate and communicate effectively with office staff to ensure smooth workflow.
• Drive to various locations as needed to perform duties.
• Follow safety protocols and maintain a safe working environment.

Qualifications:‍

• High school diploma or equivalent.
• Bilingual in English and [preferred second language] (preferred but not required).
• Valid driver’s license with a clean driving record.
• Physical ability to lift and carry heavy equipment (40-80 lbs).
• Strong problem-solving skills and mechanical aptitude.
• Ability to work independently and as part of a team.
• Flexibility to be on call as needed, including evenings, weekends, and holidays.

‍Preferred Skills:‍

• Prior experience in utility services or a related field.
• Familiarity with basic plumbing and utility systems.
• Good communication skills and the ability to interact with customers when required.